Shipment Policy

Nootropx is a supplement company that prides itself on providing high-quality nootropics to customers. Our commitment to quality extends beyond the formulation of our supplements; we also strive to ensure that our customers receive their orders in a timely and efficient manner. In this policy document, we outline our shipment policy, including our shipping methods, delivery times, and policies related to lost or damaged shipments.

Shipping Methods

At Nootropx, we offer two shipping methods: standard shipping and expedited shipping. Standard shipping is free for all orders over $50 and takes between 5-7 business days to arrive. Orders under $50 will be charged a flat shipping fee of $5.99 for standard shipping. Expedited shipping is available for an additional fee of $9.99 and takes between 2-3 business days to arrive. Please note that expedited shipping is only available for orders within the continental United States.

We use reputable shipping carriers such as USPS, FedEx, and UPS to deliver our products to customers. We may use other carriers at our discretion, and we reserve the right to change carriers without prior notice.

Delivery Times

We aim to ship all orders within 24-48 hours of receiving them. Please note that orders placed over the weekend or during holidays may experience a delay in processing and shipping. Once an order has been shipped, customers will receive a confirmation email with tracking information.

Delivery times may vary depending on the shipping method selected and the destination. Please see below for estimated delivery times based on shipping method and location:

Standard Shipping:

  • Continental US: 5-7 business days
  • Hawaii, Alaska, Puerto Rico, and other US territories: 7-10 business days
  • Canada: 7-14 business days

Expedited Shipping:

  • Continental US: 2-3 business days

Please note that delivery times are estimates only and may be subject to delays beyond our control, such as weather conditions or carrier delays.

Lost or Damaged Shipments

While we take every precaution to ensure that orders are delivered safely and securely, there may be instances where a shipment is lost or damaged during transit. If you believe that your shipment has been lost or damaged, please contact our customer service team as soon as possible.

For lost shipments, we will work with the carrier to locate the package and have it delivered as soon as possible. If the package cannot be located, we will provide a replacement or issue a refund for the full purchase price of the product.

For damaged shipments, we ask that customers take photos of the damaged package and product and send them to our customer service team. We will work with the carrier to file a claim and provide a replacement or issue a refund for the full purchase price of the product.

Please note that we cannot be held responsible for shipments that are lost or damaged due to incorrect or incomplete address information provided by the customer.

International Shipping

At this time, we only offer shipping to Canada. Please note that orders shipped to Canada may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. We recommend that customers familiarize themselves with their country’s customs policies and procedures before placing an order.

Returns and Refunds

If for any reason you are not satisfied with your purchase, we offer a 30-day return policy for all products. To initiate a return, please contact our customer service team to obtain a return authorization number. Once the product has been received and inspected, we will issue a refund for the full purchase price of the product.

Please note that shipping costs are non-refundable, and customers are responsible for the cost of return shipping.

Scroll to Top


Try Your Lucky
Remind later
No thanks