Refund Policy

At Nootropx, we are committed to providing high-quality supplements that can help our customers achieve their health and wellness goals. We stand behind the effectiveness and safety of our products, and we want our customers to be completely satisfied with their purchase. However, we understand that there may be situations where a customer may need to return a product. This is why we have established a clear and fair refund policy that outlines the conditions under which a refund may be requested.

Refund Eligibility

We accept refund requests for products purchased directly from Nootropx within 30 days of the original purchase date. Products must be returned in their original, unopened condition to be eligible for a refund. If the product has been opened or used, we cannot offer a refund. Additionally, we cannot offer a refund on any shipping fees paid.

If a customer receives a defective or damaged product, they may be eligible for a refund or replacement. Customers should contact us immediately upon receiving a defective or damaged product and provide photographic evidence of the damage or defect. We will investigate the issue and provide a resolution as soon as possible.

Refund Process

To initiate a refund request, customers must contact our customer service team at Hello@Livenootropx.Com The customer service team will provide instructions on how to return the product, including the address to which the product should be shipped.

Once we receive the returned product, we will inspect it to ensure that it is in its original, unopened condition. If the product meets these conditions, we will issue a refund to the original payment method within 7-10 business days.

Please note that refunds may take longer to process during busy periods, such as holidays or sales events. We appreciate our customers’ patience during these times.


If a customer wishes to cancel an order before it has been shipped, they must contact our customer service team at Hello@Livenootropx.Com as soon as possible. If the order has already been shipped, we cannot cancel the order. In this case, the customer will need to initiate a refund request once they receive the product.

Subscription Refunds

We offer subscriptions for some of our products. Customers who subscribe to our products receive a discount and the convenience of having their products automatically shipped to them on a regular basis. However, if a customer wishes to cancel their subscription, they must do so at least 3 days before the next shipment date to avoid being charged for the next shipment. If a customer cancels their subscription after this time, they will still receive the next shipment and be charged accordingly.

If a customer wishes to receive a refund for a subscription product, they must cancel their subscription and initiate a refund request within 30 days of the original purchase date. Refunds for subscription products are only available for the first shipment. Subsequent shipments cannot be refunded.

International Orders

We accept international orders, but we cannot offer refunds for international orders. Customers are responsible for any customs fees, taxes, or other charges that may be levied by their country’s customs department. Additionally, we cannot guarantee delivery times for international orders, as they may be subject to delays or other issues beyond our control.

Changes to the Refund Policy

We may update our refund policy from time to time to reflect changes in our business practices or to comply with legal requirements. Customers will be notified of any changes to our refund policy on our website or via email. By continuing to use our products and services after a refund policy update, customers agree to the revised policy.

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